We want you to be satisfied with your purchase. If something isn’t right, we do accept returns under the conditions below.
You may request a return within 7 days of receiving your order.
To be eligible, the backpack must be:
unused and unwashed
in original condition
in original packaging with all tags and accessories
accompanied by proof of purchase
Returns that show signs of wear, use, damage, or missing packaging may be refused.
We currently do not offer exchanges.
If you would like a different item, please return your order (if eligible) and place a new order separately.
Returns are subject to a restocking fee of 30%.
This fee covers handling, inspection, and repackaging. We do not cover for return shipping costs. Original shipping costs are non-refundable.
We cannot accept returns on:
clearance or final-sale items
items marked “non-returnable” at checkout
products not returned in original condition
Email help@gabackpacks.com with your order number and reason for return.
We’ll review your request and, if eligible, provide return instructions.
Once the item is received and inspected, we’ll notify you of the refund.
Return shipping costs are the customer’s responsibility, unless we sent the wrong item.
We recommend using a trackable shipping service. We are not responsible for lost return shipments.
If approved, your refund (minus the restocking fee) will be issued to your original payment method within 5–10 business days after recept and inspection of your item.
If your backpack arrives damaged or defective, contact us within 7 days with photos and your order number. We’ll assist as appropriate.